PRIVACY POLICY

This privacy policy applies to all of the products and services offered by Express Curtains Ltd.

 

Personal Information

We collect personal information from our users only if it is voluntarily submitted and as required to be able to adequately fulfil your order.

 

Information collected includes the following information in relation to any order place with us:

  • Your full name

  • Your address (if any sample books are borrowed or if we are providing any sort of measuring of fitting service)

  • Your contact telephone number (so we can call you regarding your order)

  • An email address, if you are happy to provide one, so that we can contact you with regard to your order or send you a copy of your invoice – via Intuit Quickbooks – if you require one.

 

Should you subscribe to our mailing list via our website, we will collect your name and email address in order to add you to our mailing list.

 

When you provide us with your payment details to make payment over the telephone, this information is never written down or stored in anyway - we do not retain any payment information from our customers at all and have no online facility for you to make payment via our website.

 

None of your personal information is ever shared with any third party.

 

Non-personal Information

Express Curtains Ltd may collect non-personal Information about users of our website during interaction. This includes the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

Cookies used on our website

A cookie is a small amount of data generated by all websites and saved by your web browser.

Express Curtains Ltd operate our website through Wix and the following Cookies will be implemented whilst browsing our website.

 

Cookie Name                                                       Life Span                                  Purpose

svSession                                                          Permanent                              Creates activities and BI

hs                                                                        Session                                   Security

incap_ses_${Proxy-ID}_${Site-ID}                Session                                    Security

incap_visid_${Proxy-ID}_${Site-ID}              Session                                    Security

nlbi_{ID}                                                            Persistent Cookie                   Security

XSRF-TOKEN                                                      Persistent Cookie                   Security

smSession                                                          Two weeks                              Identify logged in site members

 

Protecting your Information

The safety of your data is very important to us and we have already further continued our work on implementing the strong privacy protection recommended. We already implement appropriate storage and processing practices for your data to protect against unauthorised access and disclosure. Your personal records are always maintained with complete discretion of our staff.

 

Right to access and right to be forgotten

Express Curtains Ltd are members of the ICO and take the privacy of our customers data very seriously.

 

Your personal information is retained on our systems should you wish to place any further order with us in future, though this is never used to contact you in any way once your order has been fulfilled and full payment received. At the point of placing any further order with us, the accuracy of your personal data shall be verified with yourself to make sure it is all current and up to date.

 

You have a right to access this personal information at any time. Please note that any requests for information must be made in writing to the below address:

 

Express Curtains Ltd

7 Bridge Street

Stafford

Staffordshire

ST16 2HL

 

There is no charge for a personal information request, unless it is a bespoke request outside the scope of a standard request - in which case any minimal charge will be discussed and agreed in advance.  Any request for personal information will be fulfilled within 30 days.

 

Should you wish for your personal information to be removed from our systems, this is your right at any time. Please contact us via email at expresscurtains@btopenworld.com or give us a call on 01785 245912.

 

Data Breach

Any known data breach would be communicated to the ICO within 72 hours as per regulations.

 

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website, you acknowledge that it is your responsibility to review this privacy policy periodically to remain aware of any updates or modifications. The review date will always be made clear at the bottom of this page.

 

By continuing to use our website and provide us with your personal information in order to process any order placed with us, you signify your acceptance of this policy.

Privacy Policy updated - 23 May 2018

 Express Curtains 

7 Bridge Street

Stafford

ST16 2HL 

Telephone: 01785 245912

Email: sales@express-curtains.co.uk

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